Reporting Problems with License Installation

If you have difficulties installing your license keys, please send email to support@roguewave.com and include the following:

• Your license.dat file.

• Your license.src file (if applicable).

• The license delivery email.

• The license.log file created when you attempted to start the license manager and NextGen TotalView for HPC.

• The text displayed in your window when you tried to start the license manager.

• The text displayed in your window when you tried to start NextGen TotalView for HPC.